Frequently Asked Questions

We know that leaving your bunny in someone else's care is a big decision, and you likely have plenty of questions. To help put your mind at ease, we've compiled answers to some of the most common questions we receive about our services, facilities, and rabbit care practices. If you don't find what you're looking for here, feel free to reach out—we're always happy to help!

  • Our office hours are from 9:00 am to 6:00 pm Monday through Friday and from 10:00 am to 4:00 pm on Saturday. Closed on Sundays and holidays.  Any boarding inquiries or emails will be addressed during office hours only.  

    Boarding pick up and drop off appointments can be scheduled between the hours of 9:00 am and 6:00 pm Monday through Sunday.

    We are available outside of office hours for emergencies only. If you have an emergent need, please send a text, briefly explaining your situation to 780-288-8231, and we will respond as soon as possible. 

  • We charge based on the number of enclosures that are needed, not by the number of rabbits being boarded. 

     If your rabbits are bonded, and they are able to be safely housed together in a single enclosure, you will not be charged any additional fees for up to 3 bonded rabbits. If your bonded group requires a second litter box you will be charged a fee for the second litter box of $1.50 per day. If you have more than one rabbit and your rabbits are not bonded, you will be charged the daily rate for each enclosure that is needed.

  • No, we do not charge any additional fees for administering medications. Please note that we do not administer medications that need to be given by injection.

  • If your rabbit(s) becomes ill or injured during their stay, resulting in the need for them to see a veterinarian, you will be charged $0.68 per kilometre driven to and from the clinic, as well as any other kilometres driven in order to pick up necessary supplies or medications for your rabbit(s). We do not charge additional fees for our time. 

    You will be responsible for paying the vet clinic directly for any of the clinic’s fees and charges, and you will be contacted at the time of the visit to make arrangements directly with the clinic for payment of your invoice.  

    Any related expenses that we incur as a result of your rabbit’s vet visit, injury, or health concern (including but not limited to parking, supplies, medications, etc.) will be charged back to you on your final invoice, and must be paid for in full when you arrive to pick up your rabbit(s). 

  • At this time, RHDV (Rabbit Hemorrhagic Disease Virus) vaccination is not mandatory for our clients, however, we do recommend that rabbits be up to date on their RHDV vaccination before they are boarded.

    If your rabbit(s) are not vaccinated already, we encourage you to discuss vaccination with your veterinarian. There are only a few veterinarians in Edmonton that offer the RHDV vaccine on a regular basis.

    If your current veterinarian does not offer this vaccine, but you would like to have your rabbit vaccinated, please feel free to contact us and we can provide you with the information for a couple of clinics that do offer it.

    *Please be aware that our current policy on RHDV vaccination could change at any time, and, if we begin to see cases of RHDV pop up in the Edmonton area, or in the surrounding communities, vaccinations may become mandatory for all clients at that time.

     It is expected that all rabbits being boarded are delivered in good health, free of any parasites, contagious illnesses and/or transmittable diseases. It is also expected that all rabbits have been seen by a veterinarian prior to being boarded, for any health concerns that you have become aware of.  Rabbits who appear to be unwell and/or who do not appear to be in good health upon their arrival, will not be accepted for boarding at your drop off appointment, and you will be asked to take your rabbit to see a veterinarian prior to re-scheduling an alternative drop off appointment.  

  • Of course!  Clients are welcome to schedule a time with us to meet and view the boarding space, prior to scheduling their rabbit’s stay. All visits are by appointment only, so please contact us to make the arrangements for a site visit. 

  • Yes, we do accept rabbits who are not spayed or neutered. However, if your rabbit is prone to spraying urine, there are additional fees that will be charged for boarding your rabbit. We charge an additional cleaning fee of $5 per day for rabbits who spray urine, due to the additional time spent on the daily cleaning tasks that become necessary with rabbits who spray, including the daily washing of their enclosure walls and other items.

    It is important to note that we will not place rabbits from the same household into a single enclosure unless all of the rabbits have been spayed/neutered.

  • To book your rabbit or rabbits in for boarding services, you will first need to complete the “Boarding Application" form. If you would like to have the application form sent to you, please complete the Contact Us form on our website.

    After we have received and reviewed your application, we will contact you with any questions we may have, and to let you know if we are able to accommodate boarding your rabbit(s) for the time period that you’ve requested.

    Following this, we will send you any additional forms that we will require, as well as an invoice for the deposit amount owed, based on the total number of days that were projected and requested.

    Once boarding availability for the time period you have requested has been confirmed and we have sent you your invoice, you will need to forward your deposit by e-transfer within 24 hrs, in order to confirm and reserve your placement in the schedule. Your drop off and pick up appointments will be scheduled with you at this time as well.

    If your deposit amount due has not been not received within 24 hrs, your placement in the schedule will not continue to be held for you, and the dates you have requested will be considered available, and may be offered to the next client who is requesting boarding services for any of the dates you have requested.

  • To inquire about boarding availability, please contact us by email and we will be happy to let you know if we currently have availability during the time period you are requesting.

    Please allow up to 24 hours for responses.

  • Sometimes rabbits have special needs that will need to be addressed during their stay. If your rabbit has any special needs or requirements, please discuss this with us in advance, so we can let you know how this will affect the daily rate that you will be charged.

  • You can view a full check list of items that you will need to bring along with you on our Resources page.

  • Notice of cancellations need to be provided either by e-mail to hoppersnfloppers@gmail.com, or by a phone call to 780-288-8231.

    In order to receive a full refund on the amount that was paid, Clients must provide a minimum of 10 days notice of their cancellation. If less than 10 days notice is provided, deposits will not be refunded. 

  • No, our boarding services are currently exclusively for rabbits. We do not offer boarding services for any other small animals at this time.